Cancellation & Refund Policy

1. Value-First Policy: Try Before You Pay

At Nutrena, we believe in providing value before asking for payment. We want you to be 100% confident that our practice management CRM, regional Indian and international food databases, and diet recipe builders perfectly match your professional workflow.

To ensure you have a complete overview of our entire suite of services without any financial risk, we offer:

• A 100% Free Plan: Manage up to 10 active client portfolios, design full diet plans, log medical notes, and utilize custom recipe generators completely free of charge. No credit card required, forever.
• Risk-Free Evaluation: Paid tiers (Professional and Enterprise) are designed to support growing practices. You upgrade only when your client volume exceeds your current plan boundaries, ensuring you only pay when your practice is actively generating revenue.

2. Subscription Upgrades & Billing

When you decide to upgrade from the Free tier to a paid subscription (Professional or Enterprise), the billing starts immediately.

• Monthly Subscriptions: Subscriptions are billed in advance on a recurring monthly cycle (in INR or USD as selected at checkout). Monthly fees are non-refundable.
• Annual Subscriptions: If you select an annual billing cycle, you receive a significant pre-calculated discount. Because of the substantial discount applied, annual fees are strictly non-refundable once the billing transaction is successfully processed.

3. Hassle-Free Cancellation (No Locked Contracts)

You have complete autonomy over your subscription. You can cancel your active paid membership at any time, directly through your dashboard settings. No need to write emails or call support.

Upon cancellation:

• Your premium features will remain fully active until the very end of your current pre-paid billing cycle.
• At the end of the billing cycle, your account will automatically downgrade to our Free Plan, preserving your patient charts, client histories, and recipe databases (subject to the 10-client limit thresholds).
• No further charges will be made to your payment card.

4. System Errors & Transaction Failures

In the rare event of double billing, system-side transaction anomalies, or payment gateway issues:

Please reach out to our accounts team within 48 hours of the transaction at Support Link. If our servers detect a double transaction error, we will immediately void the extra transaction and process a full credit reversal to your original payment method.